Shipping Policy

Shipping Policy for Crafted Step

 

Thank you for shopping at craftedstep.com. We are committed to providing you with high-quality leather products and a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.

1. Shipping Locations

We offer shipping services to almost all over the world. Please note that some restrictions may apply to certain international destinations. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.

2. Shipping Methods

We strive to provide fast and reliable shipping options for your convenience. The only available shipping at the moment is FedEx International Priority.

3. Transit Time

Most of the orders are delivered in 3 to 5 business days and that is just a transit time once the product is ready. ( Please refer to our manufacturing time below in the description of your product). Please note that custom-made or personalized items may require additional processing time, which will be communicated to you during the order placement.

4. Shipping Costs

We charge flat shipping cost of $39.99 for all over the world..

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Please allow up to 24 hours for tracking information to become available.

6. Shipping Delays

While we make every effort to ensure timely delivery, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances. We will keep you informed of any significant delays.

7. Missing or Damaged Items

In the rare event that your order arrives with missing or damaged items, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue promptly.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns and Exchanges Policy.

9. Contact Information

If you have any questions or need assistance regarding your order or our shipping policy, please contact our customer support team here or craftedsteps@gmail.com.

10. Changes to this Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.

By placing an order with Crafted Steps, you agree to abide by the terms and conditions outlined in this Shipping Policy.

Thank you for choosing Crafted Steps. We appreciate your business!